SUPPORT FAQ
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What is the last day of the month to make changes to my account?
You can freeze, upgrade, or downgrade your account until the last day of the month. This does not include cancellations, please see the next question for our cancellation policy.
How can I cancel my account?
Please submit a contact request here. Note: Cancellations are never accepted in person at glo locations, and must be submitted by the 20th of the month. Cancels and freezes submitted on the 1st will not reverse payment for that month, but will be effective for the next month.
How can I freeze my account?
Freezes can be completed here.
What day does automatic billing take place?
Please submit a request here or visit any Glo location.
How do I change my current membership to a different membership?
Billing takes place the 1st of every month (if the 1st is a weekend or holiday, your payment will process on the next business day).
Can I change the automatic billing date?
Your draft date cannot be changed and is the 1st of every month for all Glo Tanning locations.
How do I change the card that my membership is being billed on or make a payment?
You can update your payment information or make a payment by visiting your local store or requesting a link here.
How do I apply for a refund regarding unsatisfactory service?
Please submit a contact request here. We will reply to your request during business hours Mon-Fri. Should your request be accepted, refunds may take 7-10 business days to reflect on your bank statement.
When can I expect to see my refund?
Refunds may take 7-10 business days to reflect in your bank account, if you do not see a refund after this time, please submit a request here.
How do I resolve any other billing question or problem not listed here.
Please submit a description of your issue here.
Where do I direct comments or complaints regarding a glo location or employee?
Please submit a contact request here, and we will deliver your message to the appropriate person for a follow-up.
How can I get ahold of the manager without leaving a message?
The best way for us to resolve any questions or concerns is to submit a contact request here. Please include your name and phone number to pass on to management. Your message will be returned within 72 hours, Monday-Friday. Reminder: The last day for cancellation requests is the 20th of each month.
Can I return or exchange a product that I have purchased?
All product sales are final.
How can I cancel my account?
Please submit a contact request here. Note: Cancellations are never accepted in person at Glo locations, and must be submitted by the 20th of the month. Cancels and freezes submitted on the 1st will not reverse payment for that month, but will be effective for the next month.
Can I cancel my membership at the end of any month?
The last day for cancellations is the 20th of each month. Any cancellations received after the 20th will be cancelled after one additional monthly payment.
How do I apply for a refund regarding unsatisfactory service?
Please submit a contact request here. We will reply to your request during business hours Mon-Fri. Should your request be accepted, refunds may take 7-10 business days to reflect on your bank statement.
Freezing your account/membership allows you to remain frozen as long as you would like, securing your current membership pricing (for when you unfreeze). During your freeze, we will be your electronic funds transfer (EFT) account a monthly fee of $5.00, which will accumulate as in-store credit to be used toward lotions, upgrades, or other service/product purchases. In store credit is non-refundable.
How can I cancel my account?
Please submit a contact request here. Note: Cancellations are never accepted in person at Glo locations, and must be submitted by the 20th of the month. Cancels and freezes submitted on the 1st will not reverse payment for that month, but will be effective for the next month.
Can I cancel my membership at the end of any month?
The last day for cancellations is the 20th of each month. Any cancellations received after the 20th will be cancelled after one additional monthly payment.
How do I apply for a refund regarding unsatisfactory service?
Please submit a contact request here. We will reply to your request during business hours Mon-Fri. Should your request be accepted, refunds may take 7-10 business days to reflect on your bank statement.
WHAT OUR CLIENTS ARE SAYING
- Fort Worth, Texas
First time going to glo for a spray tan. Immediately fell in love with all the amenities! I had gone to Palm Beach Tan a few times for a spray tan and this place blew them out of the water! Whitley helped me with not only making me feel comfortable and welcomed, she easily sold me on getting all the extra lotions and prep products. I don’t feel sticky at all. Highly recommend!
- House Springs, Mo
The spa services are off the charts for the money that you pay monthly. The individual that showed me around was so knowledgeable and hooked me up to what I needed/wanted. They have a bed that has red light, blue light (for hydration) and Tanning all in one. Oh AND it has misting capacity, if you get too hot. It’s just awesome place.
- Wellington, Florida
Team leader Ivy really made me feel welcomed when I walked into glo. She introduced me to the many packages this company has to offer. Ivy and her amazing coworkers have me locked in and I always enjoy seeing the smiles on their face when I walk through the door of glo tanning Wellington.
